Onsite Troubleshooting Q & A

Q: You should troubleshoot before opening all parts.

Ans:True

Q2:You should troubleshoot whenthe dispatch says”replace all parts”.

Ans:False.

Q3:You should troubleshoot after parts replacement to verify the system is operational.

Ans:True.

Q4:You should troubleshoot when the part replaced did not solve the customer’s problem.

Ans:True.

Q5:Many isses can be addressd by:

Ans:Downloading and installing the latest version of BIOS.

Q6:A part is considered “used”or”consumed”if-

Ans:There are pen or ink marks on the part or the part’s label.

If the antistatic seal is broken.

If you appl any label that says”defective”,”consumed”,”used”.

ESF 2011 Q & A

Q1:Which of the following is NOT an example of Tier 2 or Tier 3 Diagonstics?

Ans: Quad pack LEDs

Q2:PowerEdge  Diagnostic tool is only available for installation on windows platform.

Ans:False

Q3: Recent versions of ‘winDbg’ have been distribution as part of the free Debugging Tools for Windows.

Ans:True.

Q4:Poweredge Diagonstics test can be used to run test on tape drives.

Ans:True

Q5:Which of the following RAID levels is NOT supported by PERC 5 controller card?

Ans:RAID 6

Q6:What is the command used to run PERC 4 Configuration utility during system startup stage?

Ans:Ctrl M

Q7:What is the minimum number of drives needed to create a RAID 6?

Ans:4 Drives.

Q8:What is the largest media capacity supported on RD 1000?

Ans:160GB

Q9:What interface is used by the connectors on the back panel on the PowerVault 220S/221S?

Ans:SCSI 68-pin

Q10:How many LED indicators available at the front of powervault 220S/221S?

Ans:5

Venue 8 Pro Exam

[please send your comments]

Q:Where can you locate the power button on the Venue 8 pro tablet?

Ans:On the top of the tablets.

Q:Select the connectors offered in the venue 8 pro tablet.

Ans:Micro-USB port

Q:What is the maximum capacity of micro SD card the venue 8 pro can support?

Ans:64GB

Q:How do you force shutdown the venue 8 pro tablet?

Ans: press and hold the power button 10 second.

Q:How many screws are there to unscrew to remove the venue 8 pro back cover?

Ans:None.

Q:The system board must be remover before removing the ambient light sensor.

Ans:True

Windows 8

[please send your comments]

Q1:Audrey bought a new windows 8 pc from Dell,where will the COA label be located on the PC?

Ans:New Windows 8 systems do not have a COA label

Q2:Dorofey received his system installed with windows 7 and later upgraded to windows 8.now ,the system board is being replaced ,will dorofey need to active windows again?

Ans:Yes

Q3:After replacing the system board on a dell windows 8 pc,what will you do with the DPK hard copy?

Ans:Hand over the DPK hard copy to the customer for safe-keeping and future use.

Q4:A field engineer replaces the system board and finds that the customer is not available to receive the DPK hard copy.what should he do?

Ans:Place it at a prominent location so that customer can access it later.

Q5:What are the effects of non-activation?

Ans:Canot change the user  tile.

Cannot customize the lock screen

Cannot personalized the start screen.

Q6:The DPK hard copy is sent along with a replacement hard drive on factory installed windows 8 systems.state true or false.

Ans:True

Q7:If the system board is replaced on a windows 8 pc,why will the old product key DPK not work anymore?

Ans:Because when the system board is replaces the hardware hash changes.

DCSE Portable 2013 Q & A

[please send your comments]

Q1: Which Product family is optimal for graphic rendering and complex data analysis?

Ans: Precision

Q2: Which checks should you perform when a faulty processor is suspected?

Ans:Thermal and Beep codes

Q3: What will leaving a power unplugged for 2 minutes accomplish?

Ans:Reset the power supply.

Q4: What should you do before replacing a hard drive?

Ans: Run the hard drive self-test

Q5: A notebook will not boot.The PSA/ePSA indicates that the hard drive pass checks
  Which of these is the most likely explanation.
Ans: Corrupt Operating System
         Hard drive connection not seated correctly
         Missing operating system

Q6: Which key do you press during power-on to access the bios interface?

Ans: <F2>.

Q7: Which of the Following are reasons you might go into the BIOS?
Ans: verify device are connected.
        make adjustments to hardware functionality
        report on computer hardware

Q8: How is the display of a Latitude Notebook connected to the system board?

Ans: LVDS Cable.

Q9: What should you do before starting troubleshooting a problem?

Ans: Check whether the system is in warranty.

Q10: When returing a printed circuit board assembly to dell.which of the following repacking steps should be taken?

Ans: Insert the board into an ESD bag

        Place small parts between upper foam covering and the box lid.

Q11: Working on a Notebook,you remove the system DIMMs and switch power back on.the system does not beep.what can you conclude from this?

 Ans: System Board is bad.

Q12: Which innovation supersedes older BIOS in dell portable and desktop computers?
Ans: UEFI BIOS.

Q13: How is the LVDS  cable secured to the LCD panel connector?

Ans:  Adhesive tape

Q14: When replacing a system board.what happens if you enter an incorrect service tag?

Ans: Replacement fails,and a new system board must be requested.

Q15: Which precaution should you take before removing the batter from an inspiron 5423?

Ans :Ensure that the battery switch is set off before removing the battery.

Q16: In what way does the installation of a 7mm HDD in the precision differ from installation of a 9mm drive?

Ans: The 7mm HDD requires a rubber filler installed to the HDD bracket.

Q17: You need to remove the palm rest from an inspiron notebook.which cables do you need to replace to release from their connectors on the system board?

Ans: Hot key

        TouchPad

        Power

Q18: The replacement for Dell 32-bit diagnostics is:

Ans: ePSA

Q19: What aid is in place to help you ensure that only the correct screws are fastened?

Ans: Color-coded screw-holes.

Q20: How do we run PAID LCD BIST Diagonstic?

Ans: Press and hold down the <D> key.Press the power button.