DCSE Portable 2013 Q & A

[please send your comments]

Q1: Which Product family is optimal for graphic rendering and complex data analysis?

Ans: Precision

Q2: Which checks should you perform when a faulty processor is suspected?

Ans:Thermal and Beep codes

Q3: What will leaving a power unplugged for 2 minutes accomplish?

Ans:Reset the power supply.

Q4: What should you do before replacing a hard drive?

Ans: Run the hard drive self-test

Q5: A notebook will not boot.The PSA/ePSA indicates that the hard drive pass checks
  Which of these is the most likely explanation.
Ans: Corrupt Operating System
         Hard drive connection not seated correctly
         Missing operating system

Q6: Which key do you press during power-on to access the bios interface?

Ans: <F2>.

Q7: Which of the Following are reasons you might go into the BIOS?
Ans: verify device are connected.
        make adjustments to hardware functionality
        report on computer hardware

Q8: How is the display of a Latitude Notebook connected to the system board?

Ans: LVDS Cable.

Q9: What should you do before starting troubleshooting a problem?

Ans: Check whether the system is in warranty.

Q10: When returing a printed circuit board assembly to dell.which of the following repacking steps should be taken?

Ans: Insert the board into an ESD bag

        Place small parts between upper foam covering and the box lid.

Q11: Working on a Notebook,you remove the system DIMMs and switch power back on.the system does not beep.what can you conclude from this?

 Ans: System Board is bad.

Q12: Which innovation supersedes older BIOS in dell portable and desktop computers?
Ans: UEFI BIOS.

Q13: How is the LVDS  cable secured to the LCD panel connector?

Ans:  Adhesive tape

Q14: When replacing a system board.what happens if you enter an incorrect service tag?

Ans: Replacement fails,and a new system board must be requested.

Q15: Which precaution should you take before removing the batter from an inspiron 5423?

Ans :Ensure that the battery switch is set off before removing the battery.

Q16: In what way does the installation of a 7mm HDD in the precision differ from installation of a 9mm drive?

Ans: The 7mm HDD requires a rubber filler installed to the HDD bracket.

Q17: You need to remove the palm rest from an inspiron notebook.which cables do you need to replace to release from their connectors on the system board?

Ans: Hot key

        TouchPad

        Power

Q18: The replacement for Dell 32-bit diagnostics is:

Ans: ePSA

Q19: What aid is in place to help you ensure that only the correct screws are fastened?

Ans: Color-coded screw-holes.

Q20: How do we run PAID LCD BIST Diagonstic?

Ans: Press and hold down the <D> key.Press the power button.

DCSE Desktop 2013 Q & A

[please send your comments]
 
Q1: Which of the Following are reasons you might go into the BIOS?
Ans: verify device are connected.
        make adjustments to hardware functionality
        report on computer hardware

Q2: What precautions should you take to help prevent electrostatic discharge?
Ans: Use a wareless anti-static strap
       Wear a fully-gronded ESD wrist strap.

Q3: What should you do before you start troubleshooting a problem?
Ans: Check whether the system is in warranty.

Q4: Why should ZIF socket T covers be replaced on system boards for returns?
Ans:To protect the socket pins.

Q5:Which innovation supersedes older BIOS in dell portable and desktop computers?
Ans:UEFI BIOS.

Q6:When replacing the USB 3.0 cable in the Precision T7600.What will need to be removed?
Ans: System Board

Q7:A desktop will not boot.The PSA/ePSA indicates that the hard drive pass checks
  Which of these is the most likely explanation.
Ans: Corrupt Operating System
         Hard drive connection not seated correctly
         Missing operating system

Q8: What should you do before replacing a hard drive?

Ans: Run the hard drive self-test.

Q9: Working on a desktop,you remove the system DIMMs and switch power back on.the system does not beep.what can you conclude from this?

Ans: System Board is bad.

Q10: Which key do you press during power-on to access the bios interface?

Ans: <F2>.

Q11: The newest Optiplex systems indicate faults by means of:

Ans: The Power Button LED.

Q12: Where will you find a BIST(built-in self-test) button on an Optiplex or Precision computer?

Ans: On the power supply unit.

Q13:  What do newer Optiplex systems use to mount fans to the system?

Ans: Rubber Grommets instead of screws.

Q14: Working with the Precision R5500.in which first available slot should you install the PSU?

Ans: Lowest slot.

Q15: Which of these computers have VESA mount brackets?

Ans:  Optiplex 9010 A|O

          Inspiron 2330 A|O

Q16: Which portfolio has a model which may be housed in the data Center?

Ans:  Precision.

Q17: You should always check the service tag to ensure that you are servicing the right system:

Ans: True

Q18: Best practices when handling parts(motherboards,cards,HDDs,etcJinclude:

Ans: Lifting and Holding edges and sides of part.