Dell Tech Driect Exam 2015 Dell™ Training for Dell™ Chromebook 11

1.	The Dell Chromebook 11 does not consist of ePSA, Dell BIOS or F12 menu. All diagnostics are dependent on the Google Chrome OS. CROSH Test is used to run diagnostics. What is the command used to for a more complete list of commands for debugging purposes?
	help
	Ctrl + M
	help_advanced
	Ctrl + M + T

2.You suspect a possible memory failure. What memory test should be run to verify the failure?

 Press Ctrl + Alt + T. Type memory_test 

Press Ctrl + Alt + D. Type memory_test 

Press Ctrl + M. Type memory_test 

Run the ePSA Diagnostics Test

3.What is the purpose of RMA Shim to be carried out in Dell Chromebook 11 after any electrical parts being replaced?

  To ensure the parts replacement passes the diagnostics, enumerates the Hardware ID and re-installs the OS 

To ensure the LCD Display brightness and contrast is at optimal level 

To ensure the processor ID is matched with the memory ID

 To register new License Key for Chrome OS

4.Where can you obtain the RMA Shim utilities files to run the process?

  When creatinge a dispatch for Chromebook in Tech Direct webpage

 Dell Support website

 Request from Dell Technical Support agent

 Tech Direct main login page

5.What parts are NOT required to run RMA Shim process after replacing the parts in Dell Chromebook 11? (Select all that apply.)

  SSD

 SD Memory Card

 WLAN Card

 Battery

 System Board

 Bottom Cover

6.It is recommended that the Fan module is removed before sliding and remove the WLAN card from its slot. The reason is due to space constraints between the WLAN card and Fan module. True or False?

  True

 False

7.If you found the Dell Chromebook Keyboard is faulty and need to be replaced, what is the part you will request Dell Technical Support agent to dispatch?

  Palmrest Assembly

 System Board only

 LCD Assembly

 Keyboard only

8.Dell Chromebook 11 LCD Display is blank. You have tried to plug in AC Adapter and restart the Chromebook by holding down until the device turns off then turning it back on again. What is the next step of testing before requesting for hardware replacement?

  Run ePSA test

 Reset or Recover the Chromebook 

Press ESC key two times

 Press F12 during system starts up

9.What is the command to run a battery test by using CROSH on the web browser?

  diag_battery 

     battery_test

  battery_diagnostics 

  test_battery

10.What will be the issue when the Status LED light located at the front right of the Chromebook is blinking amber?

  AC Powered, charge level less that 97% charging

 AC Powered, charge level higher that 97%

 Battery powered, charge level less that 10%

 Battery Error

DRDB0112WBTS - DR4100 Introduction and Sales Overview v2 0813

1. Which of the following is not considered a key function of the DR4100?

inline deduplication

replication

disruptive deployment

protocol support

2. What percentage of all data is stored on PC desktops or laptop computers, according to a recent study by Small Business Computing?

54%

60%

65%

80%

3. As a technology, ___________ is about reducing and or eliminating redundant pieces of data

rehydration

deduplication

replication

backup

4. Which of the following is not a factor in the DR4100 Total Cost of Ownership (TCO)?

it scales up in physical storage capacity

it reduces the backup storage costs

it has all-inclusive licensing

it is a digital storage device

5. Which of the following best completes the statement? The DR4100 is _______________ dedicated to data deduplication for backups.

a software solution

a hardware appliance

a combination of a hardware and software solution

a virtual software solution

6. Which role is not considered a potential target persona for the DR4100?

IT Manager

Backup Administrator

Database Administrator

Financial Analyst

7. Which is not a benefit of the DR4100 for backup and recovery?

handles large data growth

provides data protection

provides a network firewall

keeps backup and storage costs low

8. With disk based expansion, the DR4100 can have up to ______ GB of raw usable capacity

2.7 TB

27 TB

8.1 TB

81 TB

9. Which of the following is not a key feature of the DR4100?

backup

deduplication

compression

security

10. What percentage of business data loss is due to human-induced disasters, as reported by the Association of Information Technology Professionals?

75%

99%

26%

80%

CDPO0814WBTS - Client Devices Portfolio Overview

1. Your customer is implementing a BYOD strategy and is compiling a list of devices that their employees can choose from. Why would XPS be a great fit for your customer?

XPS systems deliver the design and experience employees will enjoy at home and at work, with IT-friendly features that will make them easy for IT to manage.

XPS systems are first to market with the latest technologies and custom ecosystems that the employees will enjoy wherever they work.

XPS systems are crafted with premium components like machined aluminum, carbon fiber, and Corning® Gorilla® Glass NBT, so they will hold up wherever the employees will need to use them.

XPS systems deliver uncompromised experiences with features like eye-popping displays, innovative connectivity options, and solid state hard drives.

2. Which of Dells client devices meet Dell's most secure, most manageable, with outstanding reliability claim? (Choose four)

Latitude

Optiplex

Precision

Rugged

XPS

Vostro

3. How does Dell deliver manageable commercial PCs?

Dell builds business-class systems with management capabilities that allow for easier deployment, configuration, monitoring and updating.

Dell provides comprehensive solutions that protect data wherever it goes without sacrificing IT control or end-user productivity.

Dell builds systems in a variety of form factors that are designed to fit into whichever environment your customers need them to.

Dell has strict component qualifications and reliability testing that ensures high quality and a consistent user experience.

4. Which of the following customers are potential Rugged customers? (Choose four)

Manufacturing and industrial workers

Military personnel

Public service workers (police officers)

Scientists and researchers

Call center representatives

Office task workers

5. Your customer is looking for highly portable devices that will integrate into their environment. Which is the best way to position Dell Venue tablets to this customer?

Dell Venue tablets are the perfect solution for you because they offer the adaptability and portability your employees want while maintaining enterprise-level management and security.

Our Venue tablets would be a great fit for you because your employees can use them as primary devices to catch up on the latest news and social media updates from their couch.

Your employees will love our Dell Venue tablets because they are available in a variety of portable form factors and come with a cutting-edge look that they will be proud to carry.

The Dell Venue tablet family is the best option for you because you can choose from Windows and Android operating systems to find the best fit for your employees.

6. Why is it important to sell peripherals like printers and displays? (Choose three)

Peripherals create a comprehensive ecosystem to enhance your customers' experience with our client devices.

Your customers are likely going to purchase these products anyway.

Your customers cannot purchase Dell-branded peripherals after the point of sale.

Dell's client portfolio is only compatible with Dell-branded peripherals.

Peripherals add incremental revenue and margin onto each client device sale.

7. How does Dell deliver secure commercial PCs?

Dell endpoint security solutions protect data wherever it goes without sacrificing IT control or end-user productivity.

Dell builds business-class systems that allow for easier deployment, configuration, monitoring, and updating.

Dell designs systems to continuously improve performance, quality, and user experience.

With Dell solutions, IT can remotely inventory systems to determine which require updates and proactively monitor systems to prevent failures.

8. Choose the best response to a customer who says, We don't have enough manpower to be constantly replacing our employee's computers.

Dell has done some exclusive work with Intel to create unique vPro extensions that will help you manage your fleet of systems, whether they're powered on or off.

Dell systems go through a variety of reliability tests, including military and cycle tests, to ensure that they will thrive under your conditions.

Dell's endpoint security solution offers one-touch, preset templates that simplify the process of meeting security regulations, but won't interfere with existing IT processes.

Dell's manageability solutions are designed to speed up your deployment. Our automation tools import your drivers in 17 fewer steps than our competitors, which will save you about an hour per computer.

9. Which line of client devices would be the best fit for an architectural firm looking for systems to create 3D models?

Precision

Optiplex

Latitude

XPS

10. What are the most critical things you should ask your customers to effectively position our client devices? (Choose three)

What will your end-users be doing with these systems?

What kinds of applications will your employees be using?

Where will your employees be using these PCs?

Which Dell product lines are you most interested in?

How many devices are you looking to purchase?

EUXP1013WBTS - MS XP Migration with Dell

1. Dell Windows 8 Pro Boot Camp offers rapid deployment across your customer’s environment specifically for what type of device? (Choose the best answer.)

Tablets

Smartphones

Notebooks

Desktops

2. When will Microsoft stop supporting Windows XP? (Choose the best answer.)

(March,15, 2014)

(December 31, 2013)

(January 1, 2014)

(November 1, 2014)

(April 8, 2014)

3. Which two major hurdles did we discuss that may impede your customers’ migration away from Windows XP? (Choose the best answer.)

Expense and application compatibility

Expense and PC compatibility

Untrained workforce and loss of regulatory compliance

4. Dell saw what percentage reduction in support costs after migrating from Windows XP?

50%

88%

62%

25%

5. Dell ChangeBASE Professional tests for compatibility with which of the following? Select all that apply.

Windows 7 Professional

VMware ThinApp

Windows XP

Windows Server 2012

6. Dell ChangeBASE assists your customer in remediating applications by first:

Wrapping the installer into an industry-standard format called MSI

Performing advanced UAT testing

Codes as Red any application that will need to be re-coded so that developers can dig in and manually find and address issues

7. True or False: Dell KACE Systems Management Appliances can be deployed as both physical and virtual assets.

TRUE

FALSE

8. What are the possible ramifications for continuing to use Windows XP after Microsoft stops providing security patches? (Choose all that apply.)

Regulatory non-compliance

Increased exposure to newly-discovered vulnerabilities in XP code

Increasing over-reliance on firewalls and anti-virus software

Rise in productivity for IT staff as they do not have to constantly apply security patches

9. Which answer from the list below, most accurately describes what your customer can do with the information provided by Asset Manager? (Choose the best answer.)

Manage licenses and “right size” workforces

Integrate into Active Directory

Assess the utilization of software across the organization.

10. What is the average “payback period” for upgrading to Windows 7 Professional? (Choose the best answer.)

Three years

Twelve months

Six months

Five years

11. How many major operating systems has Microsoft released since Windows XP hit the market in 2001? (Choose the best answer.)

Two

Three

One

Four

12. Approximately how much time can an average IT staff expect to save by using Dell ChangeBASE over manual methods of application remediation?

20%

50%

90%

10%

13. What is the average time it takes Dell consultants to complete a migration as part of the Fast Forward Service? (Choose the best answer.)

Six months

Sixteen weeks

One year

Three weeks

14. How does Dell Asset Manager assist with Windows XP migration application migration issues?

Gives your customers the ability to assess employee performance by auditing the applications they use regularly

Provides a complete list of applications, how often they are used, and all licensing information

Gives your customer a way to find wiggle room with licensing fees

15. Which of these options contains the correct five-step sequence for Dell’s migration methodology? (Choose the best answer.)

Automate, Prepare, Migrate, Implement, Educate

Prepare, Automate, Implement, Migrate, Educate

Educate, Prepare, Automate, Implement, Migrate

16. How many of its own users has Dell migrated from Windows XP to Windows 7 Professional? (Choose the best answer.)

50,000

Fewer than 25,000

More than 100,000

75,000

17. Dell Windows Migration Fast Forward Service Full Version can migrate how many users? (Choose the best answer.)

50

5,000

10,000

7,500

18. Dell KACE K2000 Deployment Appliance with Intel® vPro™ allows staff to do which of the following management tasks remotely?

Reboot a system

Track the physical location of the system

Wipe the hard drive if the machine also has Dell Data Protection | Encryption

Force application updates

Boot the system into recovery mode

19. Which feature of Dell KACE K1000 Systems Management Appliance with Intel vPro Technology installed on clients makes it particularly effective in managing remote workers? (Choose the best answer.)

Access a remote system and apply updates, assess and repair issues

A built-in location device that streams data to law enforcement databases in the event of theft

Built-in keystroke reader that allows your customer to make sure the remote employee is actually working

20. For which IT challenges do the K1000 Management Appliance, K2000 Deployment Appliance, and K3000 Mobile Management Appliance provide a good solution? (Choose all that apply.)

Distribution of the IT environment in multiple locations

Consumerization of IT devices

Centralization of IT functionality

Growth in number of remote workers