Onsite Troubleshooting Q & A

Q: You should troubleshoot before opening all parts.

Ans:True

Q2:You should troubleshoot whenthe dispatch says”replace all parts”.

Ans:False.

Q3:You should troubleshoot after parts replacement to verify the system is operational.

Ans:True.

Q4:You should troubleshoot when the part replaced did not solve the customer’s problem.

Ans:True.

Q5:Many isses can be addressd by:

Ans:Downloading and installing the latest version of BIOS.

Q6:A part is considered “used”or”consumed”if-

Ans:There are pen or ink marks on the part or the part’s label.

If the antistatic seal is broken.

If you appl any label that says”defective”,”consumed”,”used”.

12th Generation Server Q & A

Q:When routing the cable through the inner and outer baskets,what should a technician ensure?

Ans:There is proper slack for the extension of the cable management assembly arm.

Q:Which of the following components is not part of the cable management arm(CMA) kit?

Ans:Cable management arm cover.

Q:What is the first step taken when installing the cable management arm tray?

Ans:Align the tray with the receiver brackets on the inner edges of the rails.

Q:The status indicator cable connects to the system next to which port?

Ans:iDRAC Port.

Q:The cable management arm must be installed on either the left or the right depending on the cable routing from the system.

Ans:True.

ESF 2011 Q & A

Q1:Which of the following is NOT an example of Tier 2 or Tier 3 Diagonstics?

Ans: Quad pack LEDs

Q2:PowerEdge  Diagnostic tool is only available for installation on windows platform.

Ans:False

Q3: Recent versions of ‘winDbg’ have been distribution as part of the free Debugging Tools for Windows.

Ans:True.

Q4:Poweredge Diagonstics test can be used to run test on tape drives.

Ans:True

Q5:Which of the following RAID levels is NOT supported by PERC 5 controller card?

Ans:RAID 6

Q6:What is the command used to run PERC 4 Configuration utility during system startup stage?

Ans:Ctrl M

Q7:What is the minimum number of drives needed to create a RAID 6?

Ans:4 Drives.

Q8:What is the largest media capacity supported on RD 1000?

Ans:160GB

Q9:What interface is used by the connectors on the back panel on the PowerVault 220S/221S?

Ans:SCSI 68-pin

Q10:How many LED indicators available at the front of powervault 220S/221S?

Ans:5

Venue 8 Pro Exam

[please send your comments]

Q:Where can you locate the power button on the Venue 8 pro tablet?

Ans:On the top of the tablets.

Q:Select the connectors offered in the venue 8 pro tablet.

Ans:Micro-USB port

Q:What is the maximum capacity of micro SD card the venue 8 pro can support?

Ans:64GB

Q:How do you force shutdown the venue 8 pro tablet?

Ans: press and hold the power button 10 second.

Q:How many screws are there to unscrew to remove the venue 8 pro back cover?

Ans:None.

Q:The system board must be remover before removing the ambient light sensor.

Ans:True

Windows 8

[please send your comments]

Q1:Audrey bought a new windows 8 pc from Dell,where will the COA label be located on the PC?

Ans:New Windows 8 systems do not have a COA label

Q2:Dorofey received his system installed with windows 7 and later upgraded to windows 8.now ,the system board is being replaced ,will dorofey need to active windows again?

Ans:Yes

Q3:After replacing the system board on a dell windows 8 pc,what will you do with the DPK hard copy?

Ans:Hand over the DPK hard copy to the customer for safe-keeping and future use.

Q4:A field engineer replaces the system board and finds that the customer is not available to receive the DPK hard copy.what should he do?

Ans:Place it at a prominent location so that customer can access it later.

Q5:What are the effects of non-activation?

Ans:Canot change the user  tile.

Cannot customize the lock screen

Cannot personalized the start screen.

Q6:The DPK hard copy is sent along with a replacement hard drive on factory installed windows 8 systems.state true or false.

Ans:True

Q7:If the system board is replaced on a windows 8 pc,why will the old product key DPK not work anymore?

Ans:Because when the system board is replaces the hardware hash changes.